At http://drlocksmithnorwich.co.uk/, we are dedicated to protecting your privacy and safeguarding your personal information. This policy outlines how we collect, use, and protect the data you provide to us through our website or during the course of our services. Our approach is straightforward: we only collect what is necessary and ensure your data is secure.

We Secure Your Personal Information

http://drlocksmithnorwich.co.uk/ provides professional locksmith services and is committed to handling your personal information responsibly. We do not sell, trade, or rent your data to third parties for marketing purposes or any other activity outside the scope of our service delivery. Transparency and accountability are central to our data practices.

Information We Collect

When you interact with us, either through our website or by booking a service, we may need to collect certain information. This includes your name, address, phone number, and email address, particularly when you request a quote, book a job, or contact us online. This information helps us deliver the services you need and ensures we can communicate effectively about your requirements.In addition to the information you provide directly, our website may collect non-identifiable data such as your IP address, browser type, and general browsing behavior. This information helps us understand how visitors use our website and improve its functionality.

How We Use Your Data

The personal information we collect is used exclusively to fulfill the services you request. For example, if you contact us for a quote, we use your details to assess the scope of work, provide an accurate estimate, and communicate any follow-up information. If you book a service, your data allows us to carry out the requested work efficiently and at the agreed location.In some cases, we may need to retain your information to comply with legal obligations. For example, we are required to keep copies of sales invoices for up to seven years for tax and regulatory purposes. Outside of these requirements, we do not retain your data longer than necessary and ensure it is securely stored.

Data Security and Retention

Protecting your information is a priority. Our website uses SSL encryption to secure data transmission, ensuring that any information you submit through contact forms or emails remains private. Emails are temporarily stored on SSL-compliant servers for up to 21 days to allow for follow-up and then securely deleted.

Paper records, such as invoices, are stored in a locked and secure location on our premises, which are not accessible to the public. We also implement password-protected systems and regularly update our IT infrastructure to guard against unauthorized access. Anti-virus software and regular system checks ensure the ongoing safety of electronic data.

We take your privacy seriously and never share your personal details with third parties unless legally obligated to do so, such as in response to a court order or regulatory investigation.

Use of Cookies

Our website uses cookies to enhance the user experience and ensure smooth functionality. Cookies are small text files stored on your device that allow us to recognise returning visitors and optimise site performance. These cookies do not personally identify you but may collect general data, such as your browser type, device information, and browsing preferences.

If you prefer not to use cookies, you can manage or disable them through your browser settings. However, please note that disabling cookies may affect certain features of the website, such as session management and navigation ease.

We do not use cookies to track your activity beyond our website or for targeted advertising purposes.

Third-Party Links

Our website may include links to external websites or additional information for your convenience. These sites operate independently of http://drlocksmithnorwich.co.uk/, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any external websites you visit to understand how they handle your information.

Your Rights

As a user, you have rights regarding the personal information we hold about you. These include the right to access your data, request corrections to inaccurate information, or request that we delete your data, subject to any legal requirements. If you wish to exercise any of these rights, you can contact us, and we will handle your request promptly and transparently.

We aim to make this process as straightforward as possible and are happy to provide the necessary information via email or telephone upon request.

Policy Updates

We review and update this Privacy Policy regularly to ensure compliance with current laws and practices. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication. We recommend checking this page periodically to stay informed about how we manage your data.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please reach out to us:

Website: http://drlocksmithnorwich.co.uk/